Troubleshooting

Articles about issues you might be having using CityGrows. If you don't find what you're looking for, please search our help docs for it!

Stephen Corwin avatar Catherine Geanuracos avatar Jasmine Burns avatar
15 articles in this collection
Written by Stephen Corwin, Catherine Geanuracos, and Jasmine Burns

Why is only one line of my text field showing up on my mapped PDF Output?

Learn how to configure the field settings in your uploaded PDF to show as much text in each field as possible
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why is my text field showing up blank when I have mapped the field to a Custom PDF Output?

Make sure your field is labeled properly on your reference PDF to avoid missing data and blank spots on your form
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Having a hard time moving a field?

Learn how to make it easier to move a field within a section or between sections on the same step
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why are my steps being skipped when I don't want them to be?

How to correctly set up steps with logic, auto-advance, and required fields to ensure your applicants submit the information you need
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why is the first column on my dashboard blank?

Learn what the Identifier Field settings are for and how to configure them
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why is my formula showing up as "undefined"?

Learn now to troubleshoot formulas that aren't working as expected
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why aren't my applicants able to make a payment online?

Troubleshoot payment steps that aren't working for your applicants
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Having trouble getting the information from a field into a payment step?

Tips and tricks for adding the value of a number field into a payment step
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Having trouble setting or resetting your CityGrows password?

CityGrows has an 8 character minimum length for account passwords
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How can I find out if CityGrows is down or is having technical issues?

If you're worried that the CityGrows site is down or broken you can check the status via a special Twitter account
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

How can I download an updated LA Al Fresco certificate with the new expiration date?

The City of Los Angeles has extended LA Al Fresco to 12/30/20. Here's how to download your new certificate
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why is my exported data missing information and fields?

Learn how to make sure all the fields and data in your workflow and processes are included in your exports
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Why aren't my payouts showing up in my government's bank account, even though I connected my account?

Whitelisting your bank account for successful payouts
Catherine Geanuracos avatar
Written by Catherine Geanuracos
Updated over a week ago

Not receiving CityGrows emails? Email Notification Issues with Microsoft Exchange

If you are not getting CityGrows email notifications it may be because of a known issue with "quarantine" on Microsoft exchange
Jasmine Burns avatar
Written by Jasmine Burns
Updated over a week ago

How do I get more or fewer emails about a specific workflow or Team?

How to manage email notifications and change the default administrative emails that CityGrows sends you
Stephen Corwin avatar
Written by Stephen Corwin
Updated over a week ago