General information and overviews

If you're interested in using CityGrows or just getting started, you can find information here on our pricing, terminology, security, Open Data, and find out generally how our software works.

18 articles in this collection
Written by Stephen Corwin, Catherine Geanuracos, and Jasmine Burns

How CityGrows works

Learn about what CityGrows does and how it can help your government

Written by Stephen Corwin
Updated over a week ago

Training resources for CityGrows users

Learn about the resources CItyGrows provides for its admin users

Written by Catherine Geanuracos
Updated over a week ago

The Start page: What does someone see at the beginning of a CityGrows process?

See examples of how constituents start using workflows you've created on CityGrows via the "Start" page

Written by Stephen Corwin
Updated over a week ago

Can the public search for specific information within a workflow?

Overview of how Public Data Search works, including the difference between Exact and Contains search options

Written by Catherine Geanuracos
Updated over a week ago

What different user Roles and permission levels does CityGrows support?

Overview of the different levels of applicant, administrative, and Team access on CityGrows and how Roles are used

Written by Stephen Corwin
Updated over a week ago

CityGrows Glossary

Definitions of CityGrows-specific terms and concepts

Written by Jasmine Burns
Updated over a week ago

What status emails does CityGrows generate automatically?

A list of the emails that CityGrows software creates automatically

Written by Catherine Geanuracos
Updated over a week ago

What's the best way for me to watch a bunch of help videos?

Check out the CityGrows playlist on YouTube

Written by Catherine Geanuracos
Updated over a week ago

Open Data, Data Ownership and Transparency

What is open data and why does CityGrows have it?

Overview of the Stats tab on CityGrows Start pages

Written by Catherine Geanuracos
Updated over a week ago

Who owns the data collected on CityGrows?

All data on the CityGrows platform belongs to the government that created the workflow on which it was gathered

Written by Catherine Geanuracos
Updated over a week ago

How do I determine what information is visible to applicants and included in public Stats and individual process Activity pages for a workflow?

What do Open Data settings on each field do: show/ hide information to Applicants, on the Stats page and public-facing Activity pages

Written by Stephen Corwin
Updated over a week ago

Pricing, Billing, and Subscriptions

How much does CityGrows cost?

FAQs about CityGrows pricing and credit card processing fees

Written by Stephen Corwin
Updated over a week ago

How can CityGrows be so affordable?

Learn how CityGrows' low-cost subscription plans work

Written by Catherine Geanuracos
Updated over a week ago

Can I use CityGrows without paying for a subscription?

Overview of our free trial period and what's included in our monthly subscription plans

Written by Catherine Geanuracos
Updated over a week ago

Security

How does CityGrows keep government data secure?

Find out how CityGrows stores and protects your data and learn about our security practices

Written by Catherine Geanuracos
Updated over a week ago

Is CityGrows PCI Compliant?

How CityGrows handles payment processing

Written by Catherine Geanuracos
Updated over a week ago

Account setup and management

How do I set up up an admin account on CityGrows?

Set up your admin (government) account on CityGrows

Written by Catherine Geanuracos
Updated over a week ago

How can I change my account email address, name, and/or password?

Have you changed your name or been issued a new email? Here's how to update your account

Written by Catherine Geanuracos
Updated over a week ago