When someone on your team issues a refund it may be helpful to record the reason/ justification for other management or finance colleagues.

Use the Refund Reason option to capture that information and share with the applicant and your team.

When issuing a refund you'll have the option to add data into the Refund Reason box:

This information will be displayed both to other admins and to the applicant if this information is added during the refund issuance process.

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