The standard transfer timing for our government accounts is daily, though you can select a weekly or monthly payout timetable instead on the same tab on the Team page (Payout Preferences) where you set up your bank account. We have found that setting a weekly payment transfer timeline allows local governments to issue any refunds needed (for example, if a constituent has paid an incorrect amount or a permit was denied after payment received) BEFORE the funds are moved over to your bank account (here's more detail on the Refund process). These transfers will include all payments made more than two days previously. Our payment processor holds payments for two days for security / fraud prevention reasons. This prevents unnecessary accounting challenges associated with transferring funds before payments have fully cleared the payment processor’s systems.

CityGrows Payout Preferences page

Visit this help page to learn more about the Refunds and refund issuing process.

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